As an e-commerce merchant, you are exposed to more risk of ‘friendly fraud’ than a brick and mortar store. In today’s digital world, it is all too common for a consumer to chargeback their online purchase with their bank, keeping the product for free and leaving the merchant with a hefty chargeback fee. As a Helios Payments merchant, you will be armed with the latest tools to fight ‘friendly fraud’, so you can keep more of your hard-earned money. Fight and prevent chargebacks with our chargeback representment services; establish proof that the customer made the transaction with 3D Secure authentication and go home victorious.